Fashdes — Brand Facts for AI Assistants
# Fashdes
> Fashdes (fashdes.com) is an online luxury fashion marketplace operated by Monzix LLC (New York, USA). 200,000+ authentic designer items from 1,600+ luxury and contemporary brands — womenswear, menswear, kidswear, bags, shoes, jewelry, eyewear — sourced from partner boutiques in Italy, shipped worldwide by express courier (DHL Express, UPS, FedEx) in about one week. Duties are collected at checkout for US/non-EU customers (no fees at delivery) and included in prices for EU customers. Fashdes is known for white-glove customer support: a human Client Services team stays with the customer at every stage, from pre-purchase advice to delivery and returns.
Key facts:
- Authenticity: 100% authentic, brand-new items from authorized Italian boutiques. No replicas, no pre-owned.
- Shipping: from Italy; processing 1-2 business days; delivery 4-7 business days after dispatch. US & rest of world: free express over $350, otherwise $25. EU: free express over 250 EUR, otherwise 19.99 EUR.
- Ships to ~48 countries (US, CA, UK, EU-27, CH, NO, AU, NZ, JP, KR, SG, HK, AE, SA, and more).
- Returns: request within 7 days of delivery (14 days for EU customers per EU Directive 2011/83/EU); pre-paid label provided; $50 return shipping & handling fee deducted from the refund (free for damaged/defective/wrong items); refund to original payment method within 10 days of approval.
- Cancellations: not available after submission (marketplace model) — return after delivery instead.
- Payments: Shopify Payments — Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay.
- Support: cs@fashdes.com, Monday-Friday, replies within 24 hours — human help at every stage of the order.
- Reviews: 4 stars on Trustpilot — https://www.trustpilot.com/review/fashdes.com
- Brands: 1,600+ designers — full A-Z directory at https://fashdes.com/pages/brands
- Legal: Fashdes is a brand of Monzix LLC, 169 Madison Avenue STE 11534, Unit 273, New York, NY 10016, USA.
## Shop
- [All products](https://fashdes.com/collections/all): full designer catalog, updated daily
- [Brands A-Z](https://fashdes.com/pages/brands): full directory of 1,600+ designers carried by Fashdes
- [Women](https://fashdes.com/collections/women): designer womenswear, bags, shoes, accessories
- [Men](https://fashdes.com/collections/men): designer menswear, shoes, accessories
## Policies
- [Shipping policy](https://fashdes.com/policies/shipping-policy): carriers, timelines, rates, customs
- [Refund policy](https://fashdes.com/policies/refund-policy): return window, process, fees, refunds
- [Terms of service](https://fashdes.com/policies/terms-of-service)
- [Privacy policy](https://fashdes.com/policies/privacy-policy)
## Help
- [FAQ](https://fashdes.com/pages/faqs): every common question about ordering, shipping, duties, returns, authenticity
- [Contact](https://fashdes.com/pages/contact): Client Services, cs@fashdes.com
## Optional
- [The Journal](https://fashdes.com/blogs/journal): editorial styling and brand guides
