Fashdes
A brand of Monzix LLC
Registered Address
169 Madison Avenue STE 11534, Unit 273 New York, NY 10016
Email (Customer Service, Claims & Complaints):
cs@fashdes.com
Contact Form:
Please use our contact form.
Website:
https://www.fashdes.com
Our Client Services team is available via cs@fashdes.com for all customer support requests, claims, complaints, and general inquiries.
This policy explains how we handle delivery services, including shipping costs, delivery times, customs duties, and responsibility for delivered goods. By placing an order with Fashdes, you agree to the terms below.
All orders are shipped from our specialized distribution centers in Italy via trusted carriers (DHL Express, UPS, or FedEx).
Processing Time:
1–2 business days (orders are not processed on weekends or public holidays).
Estimated Delivery Time:
4–7 business days after dispatch.
United States
Orders over 350 USD: FREE Express Shipping
Orders below 350 USD: Express Shipping 25 USD flat rate
Import taxes and duties are calculated and collected at checkout.
International (Rest of World)
Orders over 350 USD: FREE Express Shipping
Orders below 350 USD: 25 USD flat rate
Orders placed on Fashdes cannot be canceled once they are submitted.
Due to our marketplace business model and the immediate processing of orders with partner boutiques, order cancellation is not available.
If you no longer wish to keep the item, you may return the product after delivery in accordance with our return policy.
Please review our return policy for full details regarding eligibility, timelines, and applicable fees.
Order Confirmation:
You will receive an email confirmation immediately after placing your order.
Processing:
Our team prepares your items for dispatch within 1–2 business days.
Shipping and Tracking:
Once your order is shipped, a tracking number will be sent to you via email.
You can track your shipment directly on the carrier’s official website using the provided tracking number.
Order Updates:
We will keep you informed at every stage of your order via email, including confirmation, shipment, and delivery status updates.
United States & International Customers:
In compliance with international shipping regulations, import duties and taxes are calculated and collected at checkout.
Transparency:
The total amount displayed at checkout is the final price you will pay.
No Hidden Fees:
You will not be asked to pay any additional fees upon delivery.
Non-Refundable:
Import duties and taxes are paid directly to customs authorities and are non-refundable.
Upon delivery, please verify that the package and its contents are intact.
Fashdes does not offer shipping insurance. All shipments are subject to the standard liability terms of the shipping carrier.
Once the package is marked as delivered by the carrier, responsibility transfers to the customer.
If your order arrives damaged or is lost, please contact us within 10 days of delivery at cs@fashdes.com , including clear photos of the package and contents. Our support team will review the case with the carrier.
If your order is delayed or lost during transit, please contact our support team at cs@fashdes.com . Our team will assist you and coordinate with the shipping carrier to resolve the issue as efficiently as possible.
If a package is returned to us due to an incorrect or incomplete address provided by the customer or refusal of delivery, a $150 return shipping and handling fee will be deducted from the refund. Original shipping fees (if any) are non-refundable. Refund processing may take up to 10 business days, depending on your bank or payment provider.
After a tracking number has been assigned, shipping details or order information cannot be modified.
If a package is redirected at the customer’s request through the carrier, delivery times may vary, and Fashdes is not responsible for delays or delivery issues arising from such changes.
If your order includes items from multiple distribution centers, items may be shipped separately. You will be charged one total amount at checkout and will receive separate tracking numbers for each shipment.
Brand Name: Fashdes
Legal Entity: Monzix LLC
Email:
cs@fashdes.com
Registered Address
169 Madison Avenue STE 11534, Unit 273 New York, NY 10016